This post is ostensibly about how to speak to children (and is a good list for that). But it also seems like a great list of tips for speaking to people, of any age. Particularly:

  • Make eye contact
  • Keep it simple
  • Use requests instead of demands
  • Don’t escalate your voice if/as the other person escalates theirs
  • Ask the right questions
  • Give alternatives
  • Speak in “can"s instead of “can’t"s (can’t is a “challenge accepted” trigger)